1. Why we collect personal information and how we may use it


Personal information means information we hold about you from which your identity is either apparent or can be reasonably determined which may include but not be limited to your name, address, telephone number, email address and photograph.

Generally Our System will collect personal information directly from you, only to the extent necessary.


We will collect personal information from you when:


• you fill in an application form;

• deal with us over the telephone;

• email us;

• ask us to contact you after visiting our website; or

• have contact with us in person.


The reference to “us” or “we” in each of the above and within this Privacy Policy includes, where relevant, Market You ABN: 42 953 401 647 (a company incorporated under the laws of Australia)


We store your personal information electronically or in hard copy.


We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way. We will use your personal information only for the particular purpose that you provided it which is to provide our services to you or for a directly related purpose such as required or permitted by law or with your consent. To enable us to provide those services, we will disclose your personal information to those relevant entities which are members of Market You


We do not share your personal information with other organisations outside Market You unless you give us your consent, or where sharing is otherwise required or permitted by law, or where this is necessary on a temporary basis.


We will not disclose your personal information to overseas recipients. When we temporarily provide personal information to companies who perform services for us, such as specialist information technology companies or other contractors, we require those companies to protect your personal information as diligently as we do.


2. Your rights and choices


You may interact with us anonymously or use a pseudonym where this is lawful and practicable.


You have the right to request access to the personal information you provide, and to correct or update your personal information. This right is subject to certain exceptions allowed by law (see below at point number 4).


You may instruct us to remove any previous consent you provided to receive marketing communications from us.


You may contact us on the following telephone number: 0488 633 319 or email address: brent.hall@marketyou.net.au. Please address your correspondence to “Privacy: Legal Department”.


3. Your privacy preferences and choices


Every personalised marketing contact sent or made by Market You will include a means by which customers may opt out of receiving further marketing information.

You may instruct us at any time to remove any previous consent you provided to receive marketing or survey communications from us.


4. Information sharing


We have a duty to maintain the privacy of all personal information we hold about you. However, certain exceptions do apply. For example, where disclosure of your personal information is:


• authorised or required by law


e.g. disclosure to various government departments and agencies such as the Australian Taxation Office, CentreLink, Child Support Agency, or disclosure to courts under subpoena.


• in the public interest


e.g. where a crime, fraud or misdemeanour is committed or suspected, and disclosure against the customer’s rights to confidentiality is justified.


• with your consent


Your consent may be implied or express and it may also be verbal or written.


5. Updating your information


It is inevitable that some personal information which we hold will become out of date. We will take reasonable steps to ensure that the personal information which we hold remains accurate and, if you advise us of a change of details, we will amend our records accordingly.


EXCEPTIONS


Your right to access your personal information is not absolute. In certain circumstances, the law permits us to refuse your request to provide you with access to your personal information, such as circumstances where:


• access would pose a serious threat to the life or health of any individual;

• access would have an unreasonable impact on the privacy of others;

• the request is frivolous or vexatious;

• the information relates to existing or anticipated legal proceedings;

• the information relates to a commercially sensitive decision making process;

• access would be unlawful; or

• access may prejudice enforcement activities, a security function or commercial negotiations


7. INFORMATION SECURITY


Market You is committed to keeping your trust by protecting and securing your personal information.


We employ appropriate technical, administrative and physical procedures to protect personal information from unauthorised disclosure, loss, misuse or alteration.


We limit access to personal information to individuals with a business need consistent with the reason the information was provided.


Google third-party policy

Google provides translated versions of our Help Centre as a convenience, though they are not meant to change the content of our policies. The English version is the official language we use to enforce our policies. To view this article in a different language, use the language dropdown at the bottom of the page.

This policy applies to all third parties that purchase or manage Google advertising on behalf of their customers.

Accountability is a core principle of Google advertising and we want to make sure that advertisers – whether they work directly with Google or not – understand how Google advertising is performing for them and what to expect from their third-party partners.

Our third-party policy covers three areas:

Transparency requirements

For advertisers to fully realise the benefits of advertising on Google, they need to have the right information to make informed decisions. Therefore, we require all of our third-party partners to be transparent with information that affects these decisions. In addition to meeting the requirements outlined below, third parties must make reasonable efforts to provide their customers with other relevant information when requested.

Google advertising cost and performance

If the applicable advertising terms of service between you and Google require a monthly performance report for customers, you must include data on costs, clicks and impressions at the Google advertising account level. When sharing Google advertising cost data with customers, report the exact amount charged by Google, exclusive of any fees that you charge.

If you provide other reports on cost or performance beyond the minimum requirement described above, those reports also need to apply specifically to Google advertising products. For example, if you provide your customers with daily cost and performance reporting at the keyword level across all advertising networks, then you're also required to provide reporting on daily cost and performance specifically for Google Ads keywords.

Share your Google advertising cost and performance reports in a way that makes it easy for your customers to access the reports, such as by email or via your website. Alternatively, you can meet this reporting requirement by allowing your customers to sign in to their Google advertising accounts directly to access their cost and performance data. Learn how to share account access.

Management fees

Third parties often charge a management fee for the valuable services that they provide; end-advertisers should know if they are going to be charged these fees. If you charge a management fee (separate from the cost of Google Ads or AdWords Express), let customers know. At a minimum, inform new customers in writing before each first sale and disclose the existence of this fee on customer invoices.

Sharing the disclosure notice

It's especially important for advertisers with smaller budgets – who may not have the resources or expertise of large advertisers – to know what they can expect when working with a third-party partner. Therefore, all third parties that primarily serve customers with small to medium-sized budgets need to share the Advertiser guide: Working with third parties with all their customers.

If 80% or more of your customers spend less than $1,000 USD (or local currency equivalent) per month on Google Ads or AdWords Express, you're required to share that disclosure notice with all customers who buy Google Ads or AdWords Express from you. Have a link to the disclosure notice in a clearly discoverable location on your website. Examples of acceptable locations include the footer of your homepage, the advertiser section of your site, your advertiser reporting dashboard and the products or services section of your site. In addition, during new sales or renewals, let your customers know about the presence of the disclosure notice on your website by either emailing them a soft copy or mailing them a printed copy.

Google Ads or AdWords Express customer IDs

It's important for advertisers to have the ability to contact Google directly with concerns about a third-party partner. To allow Google to properly investigate and assist the advertiser, we require that you provide your customers with the customer IDs for their Google Ads or AdWords Express accounts when requested. Learn how to find a Google Ads customer ID or AdWords Express customer ID

Prohibited practices

False, misleading or unrealistic claims

We want advertisers to make informed decisions about working with third-party partners, which means that you need to be upfront and truthful when describing your company, your services, the costs associated with those services and the results that advertisers can expect. Don't make false, misleading or unrealistic claims.

Examples:

  • claiming false affiliation with Google
  • guaranteeing top placement on Google
  • claiming that ads will appear in Google Search at all times
  • representing free Google products as pay-for-insertion products
  • making false statements about how Google Ads costs are calculated
  • offering unlimited clicks

Harassing, abusive or untrustworthy behaviour

Advertisers should get as great service from a third-party partner as they would get when working directly with Google. So don't use harassing, abusive or untrustworthy tactics with potential or existing customers.

Examples:

  • repeatedly cold-calling potential customers
  • putting undue pressure on an advertiser to sign up or stay with your agency
  • having others take Google certification exams on your behalf
  • phishing
  • offering Google Ads vouchers in exchange for payment

Account setup requirements

One advertiser per account

Having a separate account for each end-advertiser is essential to maintaining the integrity of the Google Ads Quality Score. Because account history is a core component of the Google Ads Quality Score, mixing advertisers in one account can result in Quality Scores that inaccurately represent any one advertiser's performance. Additionally, we'll show only one ad per account for a particular keyword, so mixing advertisers in one account could unfairly limit ad serving for those advertisers. For these reasons, we require that you use a separate account for each end-advertiser that you manage.

About our policies

It's important that you familiarise yourself with and keep up to date on Google's third-party policy. If we believe that you violate our policies, we may contact you to conduct a detailed review of your practices and request corrective action. In cases of repeated or serious violations, we may stop you from advertising with us and may contact your customers to notify them accordingly.

These policies are in addition to any existing terms and policies that may apply to third parties, including these:

What you can do

Here’s what you can do if your site or app has been suspended for third-party policy violations.

Third-party violations



What happens if you violate policy

Compliance review: We may review your business for compliance with third-party policy at any time. If we contact you to request information related to compliance, you're required to respond in a timely manner and swiftly take any corrective action needed to comply with our policies. We may also contact your customers to verify compliance.

Notification of non-compliance: If we believe that you're violating third-party policy, we'll usually contact you to request corrective action. If you fail to make the requested corrections within the time period given, we may take enforcement action. In cases of serious or repeated violations, we may take action immediately and without notification.

Third-party programme suspension: Your participation in Google third-party programmes, such as Google Partners, is predicated upon compliance with third-party policy and may be limited or suspended if we find that you're violating our policies or if you fail to cooperate with our efforts to review your business for compliance.

Advertising account suspension: We may suspend your Google advertising accounts if you commit a serious policy violation. In cases of repeated or especially serious policy violations, your Google advertising accounts may be permanently suspended and you may no longer be able to advertise with Google. Furthermore, we may contact your customers to notify them accordingly.

Report a violation of third-party policy

Do you think a third-party partner is violating this policy? Let us know:

Report a violation of third-party policy


Market You Products Terms & Conditions


Most of our products have a Minimum Period. You must pay us the price for your product for any

applicable Minimum Period. If you cancel during the Minimum Period, the cancellation fee is the

total remaining price for the minimum period, after the minimum period, your contract will

continue unless you cancel it. The contract will continue on the latest terms (Including price) until

cancelled in accordance with these terms.

Digital product positioning across Google and affiliates and partners sites varies and Market You

does not guarantee a particular or consistent position or ranking of your advertising.

Market You will send you notices through email, through your Bill or invoice, please notify us of any

changes to your contact details and check your notices and bills carefully.

GMB Map Listing Management

Market You is not owned or affiliated with Google so your ranking on Google cannot be guaranteed

since it's a dynamic search engine which is constantly indexing new content for better search

relevancy

Due to the constant fluctuations in Google's algorithm, Market You cannot be responsible for any

loss of potential business.

Market You is an independent company that specialises in managing and optimising Google My

Business profiles in an effort to get you ranking higher and in more locations for searches relevant to

your business.

Website Content & Copy

The website platform is leased by Market You and provided to you as a service, Market You does not

own the website nor have rights to the platform or any or the content on the platform, it is non-transferable

although the copy and the content can be provided to you as file should you wish to

leave limited to the EXPORT functionality of Website Platform, if it can’t be exported it will not be

provided in the exit file EG: Free images supplied by platform.

S.E.M & FACEBOOK ADS

Market You is not owned or affiliated with Google or Facebook (Meta) You authorise Market You to purchase, place, create and manage selected keywords, paid ads and profiles for you on Market You third party sites. You have a principal place of business, This is your only Google/Facebook ads account. We don’t guarantee that we will be able to purchase all selected

keywords, the position of your paid ads or the cost per click when a person clicks on a paid ad, or at

what rate or what time activities will be achieved, that we’ll spend all of the campaign spend each

month – we WILL roll over any unused Campaign spend to the next monthly period, although this is

very rare and usually only occurs on campaigns exceeding $3-4k per month budgets.

Minimum Period

The Minimum period is 12 months for websites and 6 months for SEM, GMB & Facebook starting

when your first product component is made available to the public and will continue perpetually

after minimum term until you cancel. You can Cancel anytime, just let us know by email or phone

and we’ll action it in 30 days, If you cancel within the Minimum period of the (12 month website

payment plan) the cancellation fee is the total remaining monthly instalments of the Contract for

the Minimum Period Plus G.S T. All other website plans GMB, SEM &Facebook plans the

cancellation fee is 1 months’ notice. Set up fees are non-refundable.

Payment

You must pay the invoice by the specified due date in accordance with the invoice, the product price may be payable in full or in instalments and may include an additional administration fee, management fee or a non-refundable set up fee. If you don’t pay your invoice by the due date, we may charge you interest on the unpaid amounts (at the Reserve Banks official cash rate at the time the amount was due plus 5%) from the date the amount became due until it is paid in full, and any dishonour fees and reasonable debt collection and legal costs we incur and any late payment fees specified on your invoice, we may also cancel or suspend your products you purchase from us and/or cancel any or all the contracts you have with us if payments are not received or an agreed payment plan has been instigated by contacting Market You and receiving confirmation of payment arrangement.

Indemnity

 You agree to indemnify Market You and our Representatives against all claims, demands, damages, costs, penalties, suits and liabilities of any nature caused directly or indirectly by your act or omission or any breach by you of any provision of this Contract including the warranties given by you. Where the Product is a Suppliers Product, The Supplier and its Representatives will also be entitled to the benefit of the indemnity. Other important terms Only we Market You may assign or novate our rights and obligations under a contract and we don’t need your consent to do so, each contract is governed by the laws of Victoria, Australia, Each contract constitutes the entire agreement between you and us and supersedes all other agreements between you and us relating to its subject matter.